Terms & Conditions — pakjp1

The following definitions apply throughout this Agreement unless the context requires otherwise:

• "Account" means the personal account created by a Member on the Platform to access pakjp1 services.
• "Balance" means the total amount of Indonesian Rupiah (IDR) held in a Member's Account at any given time, comprising real-money funds and, where applicable, bonus credits.
• "Bonus Credits" means any promotional amount credited to an Account that is subject to wagering requirements and other conditions set out in the applicable promotion terms.
• "Company" means pakjp1, the operator of the Platform, incorporated and operating as an international online entertainment service.
• "Content" means all text, graphics, software, game titles, odds data, live streams, audio, and other material made available on the Platform.
• "Deposit" means a transfer of Indonesian Rupiah from a Member's verified payment method into the Member's Account.
• "IDR" means Indonesian Rupiah, the sole transaction currency of the Platform.
• "KYC" means Know Your Customer — the identity and age verification process required by pakjp1 before a Member may withdraw funds or access certain features.
• "Member" means a natural person who has successfully registered an Account and whose Account is in good standing.
• "Platform" means the website at https://pakjp1.net, any associated subdomains, mobile web pages, and any downloadable application provided by the Company.
• "Wager" means any bet, stake, or game-play action that involves the commitment of real-money funds from a Member's Balance.
• "Withdrawal" means a transfer of Indonesian Rupiah from a Member's Account to a verified payment method registered to that Member.

To register and maintain an Account on pakjp1, you must satisfy all of the following eligibility conditions at all times:

1. You must be a natural person (not a corporation, trust, or other legal entity) and at least 21 years of age.
2. You must be a resident of Indonesia. You are solely responsible for verifying that your use of the Platform is lawful under the laws and regulations applicable in your jurisdiction before participating.
3. You must not be listed on any sanctions list, anti-money-laundering watch list, or politically exposed person (PEP) registry applicable to the Company's operations.
4. You must not have had a previous pakjp1 Account suspended or permanently closed for violations of this Agreement or for fraudulent activity.
5. You must not be acting on behalf of another person or under the direction of a third party when registering or operating your Account.
6. You must not be an employee, contractor, agent, or immediate family member of a pakjp1 employee or contractor, unless explicit written permission has been granted by Company management.

To access real-money services on pakjp1, you must complete the account registration process via the pakjp1 Login page. The following conditions apply to all registrations:

• Accurate Information: You must provide truthful, accurate, and complete information during registration, including your full legal name, date of birth, residential address in Indonesia, email address, and mobile phone number. You must update this information promptly if it changes.
• One Account Rule: Each individual may register and operate only one Account. The Company uses technical, behavioral, and document-based controls to detect duplicate accounts. Where duplicate accounts are identified, the Company reserves the right to close all but the earliest-registered Account and to void any winnings generated from subsequently registered accounts.
• Account Security: You are solely responsible for maintaining the confidentiality of your username and password. You must not share your credentials with any other person. The Company will not be liable for any losses arising from unauthorized access to your Account that result from your failure to maintain adequate security of your login credentials.
• Third-Party Access: Allowing a third party to operate your Account — including for the purpose of placing wagers on your behalf — is a material breach of this Agreement and may result in immediate Account suspension.
• Minors: If you are aware that a minor (a person under 21 years of age) has gained access to your Account or the Platform, you must notify pakjp1 support immediately and take all reasonable steps to prevent further access.

pakjp1 operates a Know Your Customer (KYC) program to verify the identity, age, and payment-method ownership of all Members prior to processing withdrawal requests and in certain other circumstances. KYC verification may be triggered:

• Before the first withdrawal request is processed on any Account.
• When cumulative deposits or withdrawals exceed thresholds set by the Company's compliance policies.
• When the Company's fraud or anti-money-laundering monitoring flags an Account for review.
• At any time the Company has reason to question the accuracy of Account registration information.

When KYC is triggered, Members will be required to submit one or more of the following documents:

All financial transactions on the Platform are conducted in Indonesian Rupiah (IDR). The Company does not perform or charge for currency conversions.

Deposits:

• The minimum deposit is Rp 10.000. There is no maximum single deposit limit at the platform level, although individual payment providers may impose their own transaction caps.
• Accepted deposit channels include: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI (Bank Syariah Indonesia), Bank Permata, OVO, DANA, GoPay, ShopeePay, and LinkAja.
• Deposits must originate from a payment account registered in the Member's own name. Third-party deposits are prohibited and will be returned (minus any applicable bank transfer fees) after investigation.
• E-wallet deposits via OVO, DANA, GoPay, ShopeePay, and LinkAja are typically credited in real time. Bank transfer deposits are typically credited within 5 minutes during WIB business hours. Processing may be delayed during Indonesian public holidays including Idul Fitri, Hari Merdeka (17 August), and Nyepi.

Withdrawals:

• Withdrawals may only be made to a payment account that has been verified as belonging to the Member (see Clause 4, KYC & Verification).
• The minimum withdrawal is Rp 50.000. The maximum single withdrawal and daily withdrawal cap are published on the Withdrawals page within the Member Account dashboard.
• Standard withdrawal processing time is 5–15 minutes for verified accounts during WIB business hours. Complex cases requiring manual review may take up to 24 hours.
• The Company reserves the right to delay or withhold withdrawal processing pending completion of KYC verification, investigation of suspected fraudulent activity, or resolution of a disputed wager.
• Withdrawals of Bonus Credits or funds derived solely from wagering with Bonus Credits are subject to the applicable bonus terms (see Clause 6).

pakjp1 offers a variety of promotional bonuses to eligible Members, including welcome deposit bonuses, reload bonuses, live casino cashback, and seasonal campaigns. All bonuses are subject to the following general terms, supplemented by any promotion-specific terms published alongside each individual offer:

• Wagering Requirements: Bonus Credits awarded as part of a promotion are subject to a minimum wagering requirement before they may be converted to withdrawable real-money funds. The applicable wagering multiplier (e.g., 10x, 15x, 20x) will be clearly stated in the individual promotion terms.
• Eligible Games: Unless a promotion explicitly states otherwise, wagering requirements may be fulfilled on all sportsbook pre-match and in-play markets, live casino tables, and slot titles. Fish shooting and keno contribute to wagering requirements at the rate specified in the individual promotion.
• One Bonus at a Time: Members may hold only one active welcome bonus or reload bonus at a time. A new deposit bonus cannot be activated while a previous bonus remains in progress.
• Bonus Expiry: Bonus Credits that are not wagered within the time window specified in the individual promotion terms will expire automatically and be removed from the Account Balance without notice.
• Abuse Prevention: The Company reserves the right to void any bonus award and withhold associated winnings if it determines — in its reasonable discretion — that a Member has engaged in bonus abuse, including but not limited to: registering multiple accounts to claim the same promotion; placing offsetting wagers with another account or a third party; or using betting strategies that exploit bonus conditions to generate risk-free profits.
• Maximum Bonus Withdrawal: Where a promotion specifies a maximum withdrawal cap on bonus-derived winnings, no amount in excess of that cap may be withdrawn regardless of the actual winnings generated.

The following general rules apply to all Wagers placed on the Platform. Product-specific rules (sportsbook, live casino, slots, fish shooting, keno) are published in the Help section of the Member Account area and are incorporated into this Agreement by reference.

• Wager Finality: Once a Wager has been confirmed and accepted by the Platform, it is final and cannot be cancelled or modified by the Member, except where an in-play cash-out option is explicitly offered and the Member exercises it in accordance with the applicable cash-out rules.
• Minimum & Maximum Stakes: Minimum and maximum stake amounts are displayed at the point of wager placement for each market and product type. The Company reserves the right to adjust these limits at any time.
• Palpable Errors: The Company reserves the right to void any Wager placed at odds or under terms that were published as a result of a manifest error (also known as a "palpable error" or "palp"). In such cases, the stake will be returned to the Member's Account. The Company will provide notice of voided wagers via the Account transaction history.
• Insufficient Funds: A Wager will not be accepted if the Member's Account Balance at the time of placement is insufficient to cover the stake. The Platform will display an error message and the Wager will not be processed.
• RNG Certification: All random number generator (RNG)-based products on pakjp1 — including slot games, keno, and fish shooting — use independently certified RNG software. Return-to-player (RTP) rates for each title are published in the game information panel.
• Disputed Results: If a Member believes a game result or sporting event settlement is incorrect, they must submit a formal dispute via live chat or email support within 72 hours of the relevant event or game round concluding. Disputes submitted after this window will not be investigated.

The following conduct is strictly prohibited on the Platform. Engaging in any of the following may result in immediate Account suspension, permanent closure, forfeiture of Balance, and referral to relevant authorities:

• Registering more than one Account, or assisting another person to register an Account on your behalf or behalf of a third party.
• Providing false, misleading, or fraudulent information during registration or KYC verification.
• Using stolen, fraudulently obtained, or unauthorized payment methods to fund an Account.
• Engaging in match-fixing, collusion with other Members, or any activity intended to manipulate the outcome of a sporting event or casino game.
• Using automated software, bots, scripts, or artificial intelligence tools to gain an unfair advantage in game play or to manipulate the Platform's systems.
• Exploiting software bugs, technical glitches, or display errors to generate winnings. Any winnings derived from a known error must be reported to support immediately and will be voided if the Member fails to do so.
• Engaging in systematic betting strategies specifically designed to exploit bonus conditions or generate guaranteed returns without genuine risk ("bonus whoring", "arbitrage abuse").
• Laundering money or using the Platform to process funds of unlawful origin.
• Attempting to reverse-engineer, decompile, disassemble, or otherwise tamper with the Platform's software, APIs, or security systems.
• Harassing, threatening, or abusing pakjp1 staff or other Members through any communication channel.

All Content on the Platform — including but not limited to the pakjp1 brand name, logo, trade dress, software, website design, game assets, odds data feeds, live stream broadcasts, and all text and graphics — is owned by or licensed to the Company and is protected by applicable international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for your own personal entertainment purposes. This license does not grant you any right to:

• Copy, reproduce, distribute, or publicly display any Content without the Company's prior written consent.
• Use the pakjp1 brand name, logo, or trade dress in any commercial context, including on third-party websites, social media accounts, or marketing materials.
• Scrape, crawl, or systematically extract data from the Platform for any commercial purpose.
• Create derivative works based on the Platform's Content or software.

Any unauthorized use of Company intellectual property will constitute a material breach of this Agreement and may give rise to civil and criminal liability.

pakjp1 collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into this Agreement by reference. By registering an Account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

Key points regarding data handling:

• Personal data is used to operate your Account, process transactions, verify your identity, detect fraud, comply with legal obligations, and improve the Platform.
• pakjp1 does not sell your personal data to third parties for marketing purposes.
• Payment data (bank account numbers, e-wallet IDs) is stored in encrypted form and is used solely to process deposits and withdrawals to and from your verified payment methods.
• You have the right to request access to, correction of, or deletion of your personal data by contacting our support team. Deletion requests may be subject to retention obligations under applicable anti-money-laundering regulations.

pakjp1 is committed to providing a safe, controlled, and enjoyable entertainment environment. We recognize that for some individuals gambling can become problematic, and we take our duty of care to Members seriously. The following responsible gaming tools are available to all Members free of charge:

• Deposit Limits: Set daily, weekly, or monthly caps on the total amount you may deposit into your Account. Reductions take effect immediately; increases are subject to a 24-hour cooling-off period.
• Session Time Reminders: Configure automatic notifications that alert you when you have been actively using the Platform for a defined period.
• Cooling-Off Periods: Temporarily suspend your Account for 24 hours, 7 days, or 30 days. During a cooling-off period, you cannot log in, deposit, or place wagers.
• Self-Exclusion: Permanently close your Account. Self-exclusion requests are processed by our support team with immediate effect. Re-registration during a self-exclusion period is a violation of this Agreement.

If you believe that gambling is negatively affecting your finances, relationships, mental health, or work performance, we strongly encourage you to visit our dedicated Responsible Gaming page, where you will find guidance and links to professional support organizations accessible from Indonesia.

To the maximum extent permitted by applicable law, the Company's total aggregate liability to any Member arising out of or in connection with this Agreement or use of the Platform — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — shall not exceed the total amount deposited by that Member in the 30 days preceding the event giving rise to the claim.

The Company shall not be liable for:

• Indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or loss of business opportunity, even if the Company has been advised of the possibility of such damages.
• Losses arising from network outages, Internet service provider failures, hardware failures, power outages, or other events outside the Company's reasonable control (force majeure events).
• Interruptions to the Platform resulting from scheduled or emergency maintenance, regulatory action, or third-party payment processor downtime.
• Losses resulting from unauthorized access to your Account where such access was facilitated by your failure to maintain adequate security of your credentials.
• The accuracy or completeness of any third-party content, odds data, or sporting event information displayed on the Platform.

Nothing in this clause limits the Company's liability for fraud, fraudulent misrepresentation, death, or personal injury caused by its own gross negligence.

Closure by the Member: You may close your Account at any time by contacting pakjp1 support via live chat or email. Upon closure, any remaining real-money Balance (net of pending bonus wagering requirements) will be refunded to your most recently verified withdrawal method within 5 business days, subject to completion of any outstanding KYC verification.

Closure by the Company: The Company reserves the right to suspend or permanently close any Account, with or without prior notice, in any of the following circumstances:

• Breach of any provision of this Agreement, including the prohibited conduct listed in Clause 8.
• Failure to provide satisfactory KYC documentation within the timeframe requested.
• Reasonable suspicion of fraud, money laundering, or other criminal activity.
• Receipt of a chargeback or payment dispute from the Member's bank or e-wallet provider.
• A court order, regulatory directive, or law enforcement request requiring the Account to be closed.
• The Member voluntarily requesting self-exclusion under Clause 11.

Where an Account is closed by the Company due to a breach of this Agreement, the Company reserves the right to withhold some or all of the Balance pending investigation, and to apply that Balance toward the recovery of any losses suffered by the Company or other Members as a result of the breach.

This Agreement is governed by and construed in accordance with the laws of the jurisdiction in which pakjp1 is incorporated as an international entertainment operator, without regard to conflict-of-law principles. Nothing in this clause limits any mandatory consumer protection rights you may have under applicable Indonesian law.

Dispute Resolution Process:

1. Step 1 — Internal Support: In the event of any dispute arising out of or in connection with your Account, a Wager, a transaction, or the interpretation of this Agreement, you must first contact our support team via live chat or email and allow us a reasonable opportunity (not less than 10 business days) to investigate and resolve the matter.
2. Step 2 — Escalation: If you are not satisfied with the outcome of the internal support review, you may request that the matter be escalated to a senior compliance officer within the Company. The Company will provide a final written response within 20 business days of the escalation request.
3. Step 3 — Alternative Dispute Resolution: If the matter remains unresolved following the internal escalation process, both parties agree to attempt resolution through good-faith mediation before initiating formal legal proceedings.

The Company reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, the Company will:

• Update the "Effective Date" and "Last Reviewed" date shown at the top of this page.
• Display a prominent notice on the Platform's homepage and/or login page for a minimum of 7 days following the update.
• Send a notification to the email address registered on affected Member Accounts where the changes are material to Member rights or financial terms.

Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms & Conditions. If you do not agree with the revised terms, you must cease using the Platform and close your Account before the effective date of the amendment.

It is your responsibility to review these Terms & Conditions periodically. The current version of this Agreement is always accessible at https://pakjp1.net/terms-conditions.

If you have any questions, concerns, or formal notices relating to these Terms & Conditions, please contact the pakjp1 support team through any of the following channels:

• Live Chat: Available 24/7 via the in-app chat widget after logging in to your pakjp1 Account. Average response time: 2–5 minutes during peak WIB hours.
• Email: [email protected] (plain text — not a clickable link). Responses within 24 hours on business days.
• WhatsApp & On-Site Contact Form: Available during WIB business hours. Details provided within the Member Account dashboard after login.

For responsible gaming concerns, self-exclusion requests, or account closure requests, please contact support immediately and reference "Responsible Gaming" in your message subject so that your request is prioritized by our dedicated player-protection team.

For formal legal notices, written correspondence should be addressed to the Company's registered legal contact, details of which are available upon request from the compliance department via [email protected].